Policies

This page provides a unified overview of all Spayo policies that govern how our platform operates, how user interactions are regulated, and how AI-generated content is managed responsibly.

Spayo’s policies are designed to create a safe, fair, transparent, and high-quality experience for all users—whether they are exploring design ideas, uploading personal images, or utilizing our AI capabilities for creative work.

The goal of this section is to serve as a comprehensive, user-friendly reference point for understanding the rules, standards, and commitments that guide Spayo’s daily operations.

Our Policy Framework

Our policies are organized into clear categories so users can quickly identify the information they need. These categories reflect the core pillars that support the Spayo ecosystem:

  • User protection & trust
  • Safety & responsible AI
  • Data protection & privacy
  • Fair usage & platform integrity
  • Consumer transparency
  • Operational clarity

Each policy within this framework is designed to be both informative and actionable, offering clear expectations and outlining user rights and responsibilities.

Commitment to Transparency & Responsible AI

At Spayo, transparency is essential. Our policies aim to explain not only what we do, but why.

We commit to:

  • Clear, accessible documentation
  • Honesty in how we communicate limitations and boundaries of AI
  • Proactive safety measures across the platform
  • Clear rules preventing misuse or harmful behavior
  • Respect for user data and user intent
  • Ethical and compliant use of AI technology

These commitments ensure a safer, more predictable, and fully compliant platform for every user.

Overview of All Platform Policies

Below is a categorized index of all Spayo policies. These govern safety, usage, content generation, consumer protections, and user interactions across the app.

Safety & Responsible AI Policies

These documents define how Spayo handles AI-generated content and ensures user safety.

• AI Safety & Content Safety Policy
Outlines how Spayo prevents harmful, unsafe, or inappropriate outputs, including moderation standards, classifier rules, and proactive safety systems.

• Acceptable Use Policy (AUP)
Lists all prohibited behavior, disallowed uploads, misuse scenarios, and platform restrictions. Ensures users behave ethically and legally when interacting with Spayo.

Privacy & Data Handling Policies

Policies explaining how Spayo manages personal information, cookies, and user rights.

• Privacy Policy
Defines what data is collected, how it is processed, retention periods, and our user-first privacy philosophy.

• Cookie Policy
Explains cookies used for analytics, functionality, and essential account operations.

• GDPR Privacy Rights
Enables users to request data access, deletion, correction, or export under EU/EEA and Swiss GDPR-compliant rules.

• CCPA / Do Not Sell or Share My Personal Information
Provides opt-out options and transparency for California residents under CPRA.

Consumer & Payment Policies

These policies ensure transparency regarding payments, refunds, and user purchases.

• Refund Policy
Explains refund eligibility, timeframes, dispute resolution, and Stripe payment processes.

Operational & Compliance Disclosures

Policies that reinforce Spayo’s identity, structure, and platform accountability.

• Impressum
Legal business disclosure required for Germany, Austria, and Switzerland. Includes company details, hosting providers, and regulatory information.

How We Enforce Our Policies

Spayo maintains a structured enforcement system designed to be:

  • Fair
  • Consistent
  • Transparent
  • Predictable

Enforcement actions may include:

  • Warnings
  • Feature restrictions
  • Temporary suspensions
  • Permanent account termination (for severe violations)

We apply a “proportional response” model, ensuring that minor mistakes are treated differently than harmful, malicious, or repeated violations.

We also maintain internal escalation procedures for serious safety risks, harmful content, misuse of AI systems, and privacy-related incidents.

Reporting, Appeals & Contact

Users may report violations, request clarification, or submit appeals through:

📧 [email protected]

We encourage users to reach out if they:

  • Encounter harmful or unsafe output
  • Notice potential policy violations
  • Believe an enforcement action was incorrect
  • Require additional information about any policy
  • Want to request data-related changes

All reports are handled discreetly, respectfully, and in compliance with our internal safety protocols.